Guidance and Advice / Terms and Conditions 

For many years people have chosen to place memorials as a lasting tribute to their loved ones. We understand that it can be a difficult decision to choose the right memorial and our website is designed to make the process as simple as possible for you. The following information has been put together to help you as much as possible about our process and the ordering of your memorial. 

You may place an order for your memorial by using our website or if you prefer you can visit us to discuss your needs, if that is not possible we can arrange a time convenient to visit your home. 

Choosing a memorial 
Each memorial is produced at our factory by our craftsmen. We use traditional techniques to ensure that your memorial will remain a lasting tribure, sympathetic to your wishes. Our memorials are produced from the finest quality materials sourced from Britain and overseas, including white Italian marble, Portland and York stone, Nabresina and fine quality granites of various colours. If you click on a particular memorial, the materials available to you will automatically be shown. As the materials we use are natural, this means that the colour can vary slightly from those colours shown. 

When choosing your memorial there are certain regulations which need to be considered. Churchyards and cemeteries have different regulations which will sometimes affect the material and size of the memorial permitted. Generally churchyards only allow memorials made from natural stone sympathetic with the surroundings, ie. Portland stone. However, cemeteries in general allow all types of materials. We will check your final choice with the cemetery or churchyard before we proceed. If your chosed memorial is not permitted we will advise you and help you choose the most appropriate alternative. 

Our range of memorial designs illustrated on this site do not cover the full choce available to you. Should you not see exactly what you have in mind, our design team will galdly assist in the memorial design to incorporate ideas of your own. This service is provided at no additional cost. 

Creating an inscription/additional items 

Once you have chose your memorial you will need to consider the wording you would like. In our verses and inscriptions section you will find many examples. Once you have chosen the wording you may wish to personalise your memorial by adding a vase, figurine or photo plaque. You will find examples of these in the additional items section. 

Applying for a permit 
No memorial may be erected in any cemetry without applying for permission from the necessary authority of which we will undertake on your behalf as part of our service. There will be a fee for the cemetry application which will vary from authority to authority. We will pay this on your behalf and add the cost to your final bill. When applying for a permit we must ensure that the signatures are that of the registered owner. If not it will be returned to us. 

Placing an order 
If you wish to place an order with us using the website you will need to fill in and submit the order form. On receipt of this we will contact the necessary authority to confirm what you have ordered is acceptable ie. size, material etc. If any queries are raised we will contact you to discuss any amendments required before proceeding. 

Payment Terms 
We ask for a 50% deposit when you place an order with the remainder balance to be paid on completion of all work. We aim for all memorials to be installed within 12-14 weeks. You can pay by credit card by using the facilities in store, alternatively you can send us a cheque and we will forward your receipt on to you. 

We are a BRAMM (British Register of Accredited Memorial Masons) registered company, which means that we comply with British standards as laid out in their regulations and codes of practice.
What are cookies?
Cookies are small encrypted text files that are stored on your computer or other device by this Website. The Website uses cookies to collect information about you.
What are cookies used for?

We use cookies for the following reasons;

  • For marketing purposes for example, to display personalised banner
  • To identify you as you travel around our site and to monitor your journey and record sales. This enables us to identify issues and improve our customer journey.
  • To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.
  • To ensure that items are placed into your Shopping Basket and your order is processed correctly. For marketing purposes for example, to display personalised banners.
  • You may change your website browser settings to reject cookies. To learn how to disable cookies or opt out of their usage please visit Please note, however, that some cookies are essential in order to shop on the Website and in the event you do reject cookies this may impair the functionality of the Website and may mean that you are unable to shop on the Website.
  • At no point do our cookies or those of our third parties store your personal payment information.
Are there different types of cookies?

For further information about cookies and how to manage them visit

  • Facebook - Black Circle
  • Instagram - Black Circle
  • Google+ - Black Circle
  • Pinterest - Black Circle

© 2018 Elegant Memorials - Monumental Stonemasons. All Rights Reserved.