ORDERING & TIMESCALES
Placing an Order
Our experienced advisors can guide you through every step of the process, from choosing a memorial, to gaining permission from the cemetery or crematorium and deciding on an inscription.
At a glance
Pay 30% Deposit
Step 1: Speak with one of our advisor about your chosen design and inscription text. If you are unsure then we can help you through the decision process either over the phone, by email or by arranging a home visit. Some cemeteries and churchyards have restrictions on the size and materials they will allow so we will be able to check this before going any further.
Step 2: When you are completely happy with your choice of memorial and inscription we will confirm the price and ask for a 30% deposit. This is payable by debit or credit card, bank transfer or personal cheque if preferred.
Step 3: We will then go ahead and begin the process of manufacturing, lettering and fixing of your memorial stone (subject to permit approval by the cemetery/crematorium). If you have chosen to order a photo plaque then we will ask you to send a good quality photo to us by email or post. See our FAQ section for more detailed information about this.
First Instalment: 30% Deposit when you place an order (as mentioned above).
Second Instalment: Remaining balance plus burial ground fee.
The burial ground fee is only payable once we receive an approved permit from the cemetery or church authority. Obtaining a permit takes on average 2-3 weeks from your first instalment.
Online Orders: Online orders will have to be paid in full at the time of ordering. Once the layout has been approved and the permit has been approved than the permit fee can be paid manually before the memorial is installed.
When can a memorial be erected on a grave?
A headstone can usually be erected on a grave six months after the last interment has taken place, as the ground requires time to settle. If cremated remains are interred in a grave, a headstone may be fixed immediately, as the ground requires no settling period.
How long will my order take?
We estimate that orders for our standard designs will take approximately 12 weeks to manufacture & deliver.
This estimate begins from the date we have received both the cemetery or church permit and your second instalment rather than from the date you place your order. The process of obtaining a permit is carried out by us on your behalf and is generally straightforward. If you are having a more unusual style or size of memorial it can take longer to clarify the details with the cemetery and obtain permission which will affect the final delivery/fixing date.
We always endeavour to complete your order as quickly as possible but there are some factors over which have have no control, such as shipping and council response times. This means that some orders will take less than 12 weeks but others may take more. We will always keep you informed about the progress of your order.
If your order is for a non-standard memorial, it is very likely that the manufacturing & delivery time will be greater than 12 weeks.