Step 1: Speak with one of our advisor about your chosen design and inscription text. If you are unsure then we can help you through the decision process either over the phone, by email or by arranging a home visit. Some cemeteries and churchyards have restrictions on the size and materials they will allow so we will be able to check this before going any further.

​

Step 2: When you are completely happy with your choice of memorial and inscription we will confirm the price and ask for a 30% deposit. This is payable by debit or credit card, bank transfer or personal cheque if preferred.

​

Step 3: We will then go ahead and begin the process of manufacturing, lettering and fixing of your memorial stone (subject to permit approval by the cemetery/crematorium). If you have chosen to order a photo plaque then we will ask you to send a good quality photo to us by email or post. See our FAQ section for more detailed information about this.

​

Payment Terms

First Instalment: 30% Deposit when you place an order (as mentioned above).

​

Second Instalment: Remaining balance plus burial ground fee.
The burial ground fee is only payable once we receive an approved permit from the cemetery or church authority. Obtaining a permit takes on average 2-3 weeks from your first instalment.

​

Online Orders: Online orders will have to be paid in full at the time of ordering. Once the layout has been approved and the permit has been approved than the permit fee can be paid manually before the memorial is installed.